Please indicate your issue. Choose "Other issue" if your issue is not listed.
Please indicate your change type. Choose "Other change" if your change type is not listed.
Please indicate the topic you need guidance on. Choose "Other topic" if your topic is not listed.
Please enter the date on which this issue occurred.
How many times has this issue occurred in the last 30 days?
Please select the most applicable severity option.
Please indicate which phone type this affects.
Please write down the driver ID(s) for the issue you are describing. Please separate riders using commas. E.g. 31231, 5324, 1323 Type “-” if you are not writing about a driver.
Please write down the rider ID(s) for the issue you are describing. Please separate riders using commas. E.g. 31231, 5324, 1323. Type “-” if you are not writing about a rider.
Please write down the ride IDs or request IDs you are referring to. Separate IDs using commas, e.g., 3122231, 532324, 131723. Type “-” if you are not writing about a ride/ride request.
If you know the app version, please write it here
Please write in detail what the current situation (that you are trying to change) is. We ask this question to ensure that any change you request won't adversely impact your service.
Please write in detail what you would like to have changed. We ask this question to ensure that any change you request won't adversely impact your service.
Please write in detail why you are requesting this change. We ask this question to ensure that any change you request won't adversely impact your service.
Please write in detail what impact you expect this change to have “on the ground" for your service. We ask this question to ensure that any change you request won't adversely impact your service.
Just so you know, changes to your service, depending on the scope, can take a few weeks to be deployed. After we receive your request, we aim to share an expected timeline.
Сотрудник нашей службы поддержки ответит в ближайшее время.